When you bring your vehicle to Northwest Automotive, you will likely notice an approach that's different than you're used to in determining your car's repair and maintenance needs. It's based on a simple formula developed to meet you at whatever level you're most comfortable with. You'll have the chance to provide any information you believe is important about the vehicle, and you will get answers to all your questions. When you're satisfied, you can authorize the inspection and diagnostics phase.
Your vehicle will be given a comprehensive inspection to evaluate its overall condition. Then a trained and experienced certified technician will take the time to accurately diagnose specific problems. Based on that diagnosis, and with an understanding you've provided of the conditions under which the vehicle is normally operated, an estimate for repairs will be prepared. You will be provided with clearly-explained repair options, costs, and repair times. The work you authorize will be completed in a timely fashion using high-quality parts and materials, and with conscientious attention to detail. Then your vehicle will be carefully checked to see that the work was done correctly, before you pick it up. Your repairs are backed with our "no-fine-print warranty" for a year or longer, and in many cases, you will be contacted by one of our managers after you've taken your car home to make sure you are happy.
Even if your vehicle needs only routine maintenance, you'll still have the opportunity to provide as much information as you feel is relevant about its history and how it is used. Any concerns you have about the car's condition will be addressed when the maintenance service is provided.
Whether your fleet is small or large, maintenance and repairs will be provided on your vehicles when they are not in use, or when being out of service won't cause scheduling problems for you. Central billing for services will streamline your accounting.